【ステート・ストリート】Relationship Manager, Vice President
仕事内容
Who we are looking for
Seasoned professional with Bachelor’s degree in business or related field, Japanese/English bilingual (written/verbal) and minimum of 8 years of experience in the financial services industry.
Why this role is important to us
SSTB Relationship Manager is a critical role - main focus will be on relationship management with Japanese Trust Banks and Asset Managers. The expectation of the role is to further deepen current relationship with Trust Banks and Asset Managers in order to expand market wallet size.
What you will be responsible for
Revenue targets derived from product expansion and share of wallet expansion
Manages monitors, analyzes, & communicates service levels and financial metrics for assigned client base. Provides root cause analysis and develops solutions with local service teams and makes recommendation to senior management, ultimately ensuring we are executing against account plan and maintain client satisfaction across all SSTB services
Establishing and maintaining extensive client contact including relationships with client senior management
Acting as the escalation point to resolve business/service issues
Managing all aspects of risks associated with serving the client relationship, i.e. operation risk situations, client risk concerns
Client retention
Understanding client strategy
Reviewing customer surveys and arrange key improvement initiatives
Coordinating cross business relationship communication
Consulting with client and internally on new products and services, industry trends, etc.
Continuous updating of product, service and skills knowledge through training
Communicating major industry/company news
Tracking operational costs
Effectively administer all internal requirements
応募資格(必須経験など)
What we value
These skills will help you succeed in this role
Demonstrated knowledge of critical relationships and ability to leverage relationships to enhance the company’s position
Demonstrated expertise in asset management, asset servicing and trading
Sales, client service and relationship management skills
Ability to negotiate and influence others
Education & Preferred Qualifications
Seasoned professional with Bachelor’s degree in business or related field, Japanese/English bilingual (written/verbal) and minimum of 8 years of experience in the financial services industry, prior experience with Japanese Trust Banks or Asset Management Company preferred
Excellent communication skills for client negotiation and internal communication
Good personality to be easily accepted by clients
Strategic thinking ability to support team’s strategic marketing and relationship management plans
Ability to observe things from wide distance in order to identify fundamental
client’s needs and apply the best possible solution by which both the client and State Street can enjoy benefits
Attitude and capability to keep updating herself or himself in changing market environment
Strong experience in Relationship Management, Sales, Marketing or Customer Service role