【ブラックロック】Sales Support for Client Business, Associate, Japan
仕事内容
Key Responsibilities
Delivering a superior client experience via query resolution for clients, consultants and third parties; including day to day query management (via emails and phone), partner oversight, project work and analysis.
Supporting RMs by coordinating clients’ meetings, taking minutes, and providing coverage by email and phone basis.
Provide general business management services at CB, including management of the department's compliance with laws and regulations, revision of operational manuals, numerical management of budget, and management of client information.
Seek operational improvements wherever possible, to facilitate take-on of additional activities through the automation of existing activities.
Build internal network. Work with respective BlackRock business partners to ensure excellence in client onboarding and servicing
応募資格(必須経験など)
Qualifications
Strong sales support skills, including responsiveness, issue resolution, root cause analysis and operational improvement, with a passion for delivering service excellence
Excellent attention to detail and analytical skills with a thirst and aptitude for problem solving to deliver positive outcomes to our clients
Strong planning and organizational skills with the ability to manage and control your own priorities to meet deadlines
Passion and communication skills for sales support, and willing to focus and commit to facilitate requests from clients and RMs. Outstanding work ethic and willingness to give beyond the scope of one's role to achieve team and firm objectives
A proactive team-player who can take the lead in driving through operational improvements and change
Ability to work in a fast-paced environment with high self-assurance, energy and drive.
2+ years' experience in the fields of sales support/client service/relationship management, or/and middle or/and back operations within financial institutions, preferably in asset managers or asset servicing firms
Knowledge of offshore/onshore investment structure for Japanese investors (Institutional incl. Pension, Retail, Direct) preferred.
Language ability, both written and verbal, in both Japanese (Fluent level) and English (Proficient).
Extensive digital literacy (Microsoft Office programs) along with comfort in adapting to new applications.