【ステート・ストリート】Global Custody Operations Manager, Vice President
仕事内容
Management and Team working Responsibilities
Ensure effective Management of daily operations across all functions
Ensure all staff have clear lines of reporting, authority levels, objectives and progress is reviewed regularly in line with Company policy.
Develop effective working relationships and communications with staff and ensure that staff are motivated, continuously developed and supported.
Work within Global Delivery in creating and implementing the strategic direction of the functions within defined budgetary parameters.
Ensure regular meetings are held with team managers
Partner across wider global team and technology to identify and drive product and technology enhancement opportunities
Provide management support to ensure the teams complete their workload in a timely and accurate manner.
Determine resource allocation requirements to ensure even distribution of workload.
Effectively manage team performance ensuring that staff have performance priorities/SMART goals that are reviewed and tracked throughout the year.
Participate in division wide working groups, tasks forces and projects as assigned.
Provide Subject matter expertise support where required and assist in the management of Global Delivery related Projects with senior management/stakeholders
Operational Risk and Control Responsibilities
Establish and monitor systems of control, limits of delegation and escalation procedures so that the business complies with internal policies and external regulations and can be managed effectively
Ensure that all procedures are regularly reviewed and kept up to date
Ensure any procedure gaps are addressed through the implementation of appropriate procedures and controls. Communicate any new or updated procedures to all team members in a timely manner
Identify, recommend and implement process improvements in order to improve efficiency through the removal of redundant or non-value added tasks.
Participate in audit reviews as required
Establish and oversee the development of a risk culture within the business and ensure business line accountability for risk management and measurement.
Support a culture of effective challenge to ensure appropriate governance
Client Service Responsibilities
Ensure that appropriate management information is produced and reviewed at appropriate intervals
Ensure the team delivers excellent client service
Closely partner with internal teams to resolve inquiries in a timely manner.
Work collaboratively with Client Service teams to deliver an excellent client experience.
応募資格(必須経験など)
Key Knowledge/Qualifications/Experience
An understanding of the financial services industry is required with 5 plus years prior experience in a leadership role
Proven experience in operations and people management
Educated to a degree level preferred
Ability to manage and prioritize numerous tasks concurrently
Strong business sense and awareness of the key issues/risks within operational environment
Excellent written and verbal communication skills with the ability to communicate effectively to all parties and levels.
Successful performance in managing risk and problem solving demonstrating analytical thinking and decision making capabilities