【ブラックロック】Associate, Aladdin Client Service
仕事内容
As an Associate you will
Answer questions and help our clients run their businesses on Aladdin: You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modelled and traded in Aladdin.
Use technology to solve problems: Use technical skills (like SQL, UNIX) to ensure the accuracy of large analytical data sets, automate processes with scripts and efficiently query information from a vast database.
Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.
Work on a global team, with a local presence: Our support model follows the sun –if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.
応募資格(必須経験など)
You Have
3+ years’ experience in financial industry
Excellent communication skills in Japanese and English
Excellent organizational skills; extremely detail oriented
Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes
Knowledge of financial products in Fixed Income, Equities and Derivatives etc.
Demonstrated technical ability to use SQL, UNIX
Able to develop good working relationships with stakeholders
Demonstrated success in a high-paced environment
Competencies
Strong analytical skills, attention to detail, a strong work ethic
Familiarity with third party technology platforms and parties
Must be detail orientated, possess initiative, and work well under pressure
Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an aptitude for learning these aspects of the job
Positive attitude and a team player
Be able to work and deliver under minimal supervision/independently
Prior experience in an investment management firm is a plus
Additional foreign language skill is a plus