【ブルームバーグ】Enterprise Services - Customer Support, Execution Management System (EMSX Tradedesk) – Tokyo
仕事内容
We'll trust you to provide expertise in the 3 core areas below:
Client Service
Utilize your product knowledge and acquired client intel to support our clients on trade-related issues through multiple ongoing chats,
Exceed client expectations by taking ownership and driving resolution
Create clear and up-to-date documentation on client needs
Communicate effectively with external stakeholders
Product and Domain Expertise
Develop your knowledge of our products and customers' workflows
Share and build knowledge across our Electronic Trading businesses
Apply your product knowledge to add value to the client experience
Stay ahead of what's happening in the financial markets and understand the impact on our clients
Business Impact
Pre and Post-sales activities including client demos and onboarding
Generate leads and contribute to sales campaign
Validate, analyse and prioritize product enhancement requests and fixes for Product and Engineering
Provide valuable customer intelligence that drives product improvements and sales performance
応募資格(必須経験など)
You’ll Need To Have
A minimum of 3 years of experience working in Financial Services or a Technology company
Previous experience in a client facing environment covering equity, futures and options products
Experience supporting or using electronic trading tools in the past 5 years
Proven track record for cultivating strong relationships with key internal and external stakeholders
Proactive and persistent customer service
Tenacious and creative problem solving skills
Self-starter with the ability to take a proactive approach in their role
Demonstrated continuous career growth within an organisation
Strong presentation and communication skills in Japanese and business level in English