【ステート・ストリート】Client Manager, VP
仕事内容
Key Responsibilities
The Charles River Client Manager is expected to actively manage sophisticated Charles River IMS accounts:
Manage a book of accounts with support from Client Management leaders on your team
Establish senior relationships with C-Level and business heads of your accounts and develop an understanding of client strategy and CRD’s place in achieving that strategy
Establish long-term, strategic objectives for each client, and measure success against account plan goals
Ensure effective client issue resolution, project delivery, response to information requests, and collaboration with other CRD teams
Ensure a high touch engagement model with your clients, including regular onsite visits, project status calls and executive engagements
Assist the internal Sales team to identify and foster revenue opportunities including additional application modules and services, training, or services
Maintain awareness of market and industry trends and news relevant to CRD and client base
Sustain a strong understanding of the Charles River IMS and keeping up-to-date with current offerings and upgrades.
応募資格(必須経験など)
What We Value
These skills will help you succeed in this role:
BA/BS degree in Finance, Technology or relevant discipline.
7 years’ experience within the Financial Services /Software industry, specifically in a Relationship/Client Management or similarly functioning role
Demonstrate strong communication and presentation skills including the ability to articulate or present issues, options and resolutions verbally and in writing.
Ability to foster strong relationships across client organisations, with senior managers (C-Level) and key decision makers in large and small firms, including good personal and working relationships with end users
Ability to multi-task and successfully manage simultaneous priorities
Proven organisational skills with attention to detail.
Self-motivated with the ability to operate independently and as a member of a team.
Strong analytical and problem-solving skills.
Native Japanese speaker.
Ability to travel to client sites 20-30% per calendar year