【Google】Cloud Technical Solutions Engineer, AI/ML (Chinese, English)
仕事内容
Responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale.
Develop an understanding of Google Cloud's product technology and underlying architectures by troubleshooting, reproducing, and determine the root cause for customer-reported issues, building tools, and faster diagnosis.
Act as consultant and subject matter expert for internal stakeholders in engineering, business, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Collaborate as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work.
Understand customer issues, advocate for their needs with internal teams, including product and engineering teams, to find ways to improve the product, and drive production.
応募資格(必須経験など)
Google welcomes people with disabilities.Minimum qualifications:
Bachelor's degree in the field of Science, Technology, Engineering, Math or equivalent practical experience.
4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
Experience with Linux/Unix or Windows systems, from the kernel to the shell, file systems, and client-server protocols.
Experience in reading/debugging code and in virtualization and orchestration frameworks.
Ability to communicate fluently in English and Mandarin (Chinese) to communicate with different regional customers and stakeholders.
Preferred qualifications:
Experience debugging complex workload issues across large-scale multi-node environments.
Experience with exploratory kernel debugging and performance analysis of containerized systems.
Experience working with any public cloud services and infrastructure.
Experience in Computer Networking (e.g., TCP/IP, Routing, Load balancing, etc.).
Understanding of basic web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).