【アマゾンジャパン合同会社】Product and Customer Insights Manager, Customer Experience and Business Trends
仕事内容
Key job responsibilities
Your responsibilities will include:
- Manage Ambiguity: understand complex business problems across business units, geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights that help Amazon improve our customer experience
- Study Management: lead large and complex studies, including scoping with business leaders, study design, data collection, data analysis, recommendations, and presenting results to senior management
- Stakeholder Management: build strong relations with stakeholders to understand priorities, define the roadmap, and to collaborate on studies and actions to improve our customers' experience
- Team: support hiring and on-boarding of new team members and contribute to our high-performing culture
The right candidate will:
- Have a passion for continuously improving customer experience
- Have experience influencing and earning the trust of stakeholders and moving business teams to take action in both English and Japanese
- Have significant creativity and excellent business judgment
- Have a strong sense of urgency and commitment
- Be a self-starter and an independent thinker who follow-ups on responsibilities in a timely manner while also being a strong team player
- Be a problem solver who always thinks about what to do next
- Have excellent analytical capability
- Possess flexibility and have a track record of delivering results in a fast-paced, highly ambiguous work environment
応募資格(必須経験など)
基本条件
- Bachelor's degree or equivalent
- At least 4 years of experience analyzing data and synthesizing into customer insights
- At least 3 years of work experience in consulting, insights, research, program management, or related fields
- Experience presenting to and influencing through data driven insights
- Business Japanese language skills (reading, writing, speaking) at the Japanese-Language Proficiency Test (JLPT) Level N2 equivalent or above
- Business English language skills (reading, writing, speaking) at the TOEIC 850+ equivalent or above
歓迎条件
- Experience working across functional teams and senior stakeholders
- Experience in quantitative and qualitative research
- 3+ years living and/or working in Japan