【ステート・ストリート】Financing Solutions – Client Service, AVP
仕事内容
As a Client Service Rep , you will work alongside members of the Relationship Manager, Operations, Client Onboarding, and other teams with variety of responsibilities, including;
Responding to client inquiries, troubleshooting problems, providing information, and ensuring client satisfaction with service and products offered by Financing Solutions.
Oversee process to update clients’ program parameters on systems and assist in reviewing correct client lending profiles; conduct regular review of client parameters set up in the systems to ensure adherence to client guidelines
Responsible for managing internal risk and compliance matters pertaining to assigned client relationships, as well as coordinating any required client specific requirements.
Monitor client satisfaction and financial performance, and take proactive steps to address complaints, escalate risks and opportunities in a timely and appropriate manner.
Manage program communications with clients; Prepare presentations, benchmarking data and performance updates for clients. ; Research and discuss factors impacting clients’ lending performance;
Operate as part of regional-wide Client Service team to provide support and coverage to clients needs across the entire APAC region (not limited to Japan)
Partner with Financing Solutions Relationship Managers to support top strategic program relationships
Support onboarding and set up of new clients relationships through close collaboration with Sales team and Onboarding functions
Close collaboration with Global Services and other State Street division partners for joint clients; address any operational issues and/or identify potential cross-sales opportunities
応募資格(必須経験など)
Qualifications
Bachelor's degree
Strong language skills in Japanese and English.
5 - 7 years securities lending, custody banking and/or accounting experience.
Strong team player who is comfortable working across complex organizations and collaborating with partners
Knowledge of financial markets, custody banking and preferably the securities lending industry
Sales and/or relationship management experience with financial institutions and/or hedge funds is preferred
Knowledge of MCH or DML preferred
Technical expertise / knowledge of MS Excel, Word, PowerPoint, and Salesforce
The candidate should have strong written skills and be able to effectively organize and effectively prioritize workload