【ブルームバーグ】Enterprise Services - Asset and Investment Manager (AIM) Enterprise Relationship Support - Tokyo
仕事内容
What's the role?
There is an exciting opportunity for a talented professional to join the team as an AIM Enterprise Relationship Support (ERS) Representative based in Tokyo. The ERS position is a client facing role, acting as a product subject matter expert in liaising with portfolio managers, traders, risk and performance analysts, and back/middle-office professionals. This position requires a consultative approach, a culture of ownership, and strong problem-solving skills, complemented with solid interpersonal skills. Daily work will include establishing a trusted adviser relationship with key clients to ensure their full satisfaction and success with the AIM product.
We’ll Trust You To
Develop a deep understanding of our AIM product offering and aligned clients in order to deliver the highest level of service to Bloomberg’s most strategic customers
Provide operational support on AIM functionality, integrations, and feeds with proactive monitoring and client communication if an issue is detected
Identify systemic issues, escalate appropriately by representing client impact internally
Maintain client workflow diagrams and runbooks documenting custom and critical system workflows, integrations, feeds, and settings to enable the ERS team to provide a consistent service that is personalized to the specific customer’s use of the system
Provide guidance and consultation on optimizing system performance as well as preparing and delivering service and system performance reviews to executive stakeholders
Build and maintain relationships with key client technology and business stakeholders and act as their point of contact for production support issues and requests
Monitor, facilitate, and consult with clients throughout the full technology release cycle
Collaborate extensively across Bloomberg to improve our clients’ experience and overall performance of our technology
Provide detailed feedback from clients to product managers to better improve our products
Continually look for ways to improve workflows and partner with our engineering teams to enhance operational tools
応募資格(必須経験など)
You'll Need To Have
Minimum 3 years of experience working in buy-side financial institutions or experience in financial technology supporting buy-side clients
Excellent communication skills, both verbal and written, in English and Japanese
Strong analytical skills to evaluate problems and provide solutions
Understanding of workflows used by buy-side clients
The ambition to take ownership and responsibility of clients, their questions, issues and requests, and handle them effectively through to final resolution
Curiosity and aptitude to pick up new technologies and procedures
The ability to effectively communicate technical and complex issues in a simplistic manner to various audiences
A positive attitude and appetite to go the extra mile for clients and the team
We’d Love To See
Python and SQL knowledge