【JPモルガン証券】Technology Support II, Payments Production Management
仕事内容
Job responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Utilize business level Japanese skills as this role will need to engage with local stakeholders and vendors in Japan
応募資格(必須経験など)
Required qualifications, capabilities, and skills
2+ years of experience
Expertise troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Native level written and verbal communication in Japanese as the successful candidate will be managing external / internal stakeholders in the Japan market.
Preferred qualifications, capabilities, and skills
Financial industry environment support experience