【JPモルガン証券】 Agency Securities Finance Operations – Client Operations - Associate
仕事内容
Job Responsibilities
Manage Agency Securities Finance Clients
Represent the Client within JPMorgan to ensure that business is well aligned to deliver to Client’s specific program parameters and reporting requirements.
Represent JPMorgan agency lending’s service delivery to the client.
Act as primary entry point for client on day-to-day questions, concerns and requests.
Promote escalation of client service delivery issues to all relevant internal JPMorgan parties to ensure proper focus and timely resolution.
Participate in regular internal wider non lending specific JPM client virtual team or health check meetings as required on an ad hoc basis.
Work directly with Securities Lending (SL) Onboarding for all incremental on-boarding and off-boarding, ensuring key tasks such as VPR entitlements, synopsis updates and instructions to database are timely and accurate.
Lead (in partnership with VPR trainer) client training sessions on site and online related to JPMorgan Access, providing clients with the navigation skills to retrieve relevant data while promoting full self-service.
Produce Client Performance decks, including but not limited to: executive summary, commentary, charts and graphs, Markit and other performance benchmarking data, additional performance slides as necessary and final production.
Prepare client reporting to make sure in line with client deliverables/expectations
応募資格(必須経験など)
Required qualifications, capabilities, and skills
Sound knowledge of Global Financial Markets
Minimum 5 years of client facing experience
Proven track record in a busy / dynamic operations environment with an ability to work under pressure and to strict deadlines
Good understanding of Microsoft Excel
Understanding of the workflows of a custodian
A strong controls focus
Business level Japanese language capability both verbal and in writing
Preferred qualifications, capabilities, and skills
Experience in Securities Lending, Collateral Management, Settlements or Trade Support/Middle Office roles beneficial
Bachelor degree or above preferred
Exposure to digital tools such as Alteryx, Xceptor, Tableau and Python beneficial