【ブルームバーグ】Employee Support Analyst


仕事内容

Description & Requirements
The Team:

Workplace Operations & Supply Chain, through our services and applications are dedicated to providing an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to nearly 21,000 employees and more than 500,000 annual visitors in more than 170 state of the art offices around the world.
We are a close-knit, hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are doing our jobs well, and where we can develop.
For example, our 21,000 employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services—from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.

What's the role?

The Global Employee Operations Team is absolutely crucial to the smooth operation of our internal IT systems at Bloomberg. In the Employee Support Analyst role we are looking for people who can provide front line support to our employees which includes providing exceptional customer service and being able to resolve their technical queries. An important part of this role is also collaborating with our larger team in order to escalate and resolve more complex technical issues. You will be joining the team that forms Bloomberg's front line, providing level 1 & 2 technical IT support for our employees. You could be part of this team striving for best in class customer service whilst taking a detail-oriented approach to addressing our employees’ technical needs quickly and efficiently.
Support is coordinated via ticketing systems, over the phone or Instant Message. The role will be a combination of providing remote and desk side support for PCs, Laptops & MACs. In addition to PC support you will have the opportunity to learn more about and support other areas such as Mobile Technology and AV systems. Full training on the Bloomberg software and ticketing systems will be given to the successful candidate.

We’ll trust you to:
Always provide best in class customer service
Provide foundational technical support to our 21,000 internal employees remotely and desk side
Have proven analytical and problem-solving abilities
Bring innovative ideas whilst demonstrating high energy, a sense of urgency, and decisiveness
Manage multiple inquiries via our internal ticketing system
Keep yourself up to date with the newest technologies
Handle and deliver small projects


応募資格(必須経験など)

You’ll need to have:
Ability to provide outstanding customer service
Foundational knowledge of technology processes and systems, such as popular operating systems and software applications. Plus an eagerness and aptitude to learn new technologies
Excellent spoken and written communication skills in English
Multi-tasking and problem solving skills as well as an ability to work independently
Ability to thrive in a high pressure and high paced environment
Experience supporting Microsoft Windows operating systems and using Active Directory
Knowledge of Microsoft Office applications

We’d love to see:
Mac OS X experience
Audio Visual support experience
Knowledge of Networking
Knowledge of Microsoft Azure and Cloud Technology
Knowledge of Mobile Technology
Knowledge of Scrum and Agile Methodology
Japanese language skills


給与
当社規定による

業界
Banking, Securities, and Insurance

申込期限

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