Digital Experience Senior Manager - Japan PI
仕事内容
As Digital End Investor Customer Experience Lead for the Digital Global Platform, Advisory and Workplace Investing team, this role will work to progress Fidelity’s digital agenda and embed innovative ideas, working with the business to design, develop and run solutions to maximise business benefits in our Flatsite and transactional experiences. Specifically, this role will be supporting our strategic and continuous improvement roadmaps, plus the daily marketing insights and communication updates needed to support our Personal and Workplace Investing business.
A critical element of this role is for the successful candidate to build strong working relationships and embed into cross-functional, global teams, helping to drive forwards Fidelity’s strategic roadmaps. The successful candidate will need to have strong organisational skills with a key ability to prioritise and flex across a varied portfolio of work.
応募資格(必須経験など)
Experience and Qualifications Required:
・Established track record in similar capacity / industry / coverage with demonstrable experience of stakeholder engagement at the highest level
・Strong creative intuition, able to deliver ground-breaking, innovative conceptual thinking, whilst also having an engineering and analytical mindset to work out organisational and business implications
・Expertise within Global Platform, Advisory and Workplace Investing or other related business channel
・Experience of working harmoniously with technology, marketing and businesses teams to align around creating and implementing digital solutions
・Excellent communication and leadership skills, with a proven track record of influencing and motivating others at a senior level to achieve results and exceed targets. Ability to communicate complex and emotive topics to different audiences through a range of data, written and verbal methods
・Proven experience of leadership within the transformation of a business including significant personal contribution to the success of the initiative and the measurable impact on customers, employees and performance
・Significant experience in deploying digital best practices for Digital based solutions, continuous optimisation within a mid-large organisation
・Experience of preparing, delivering updates, strategies and presentations to all parts of the organisation
・Proven project and programme management experience and ability to deliver results in a fast paced and energetic environment
・Substantial change management experience across multi-functional, multi-site, multi-product and multi-distribution channel
・Proven experience of building team dynamics to deliver outcomes through a structured approach.
・Significant experience in deploying digital best practices for Digital based solutions, continuous optimisation within a mid-large organisation
・Excellent stakeholder and influencing skills, including communication, negotiation of deadlines and requirements, management of expectation, recommendations, quality of outputs etc.
・Demonstrable experience of working to conceptual briefs provided by an internal or external stakeholders and clients
・Comfortable operating in a matrix environment with multiple stakeholders; able to drive impact through influence as much as control
・Deep understanding of all digital platforms
・Ability to write to a high standard, fluent/native in English, additional major languages dependent on role location
・Passion for digital services and with an understanding of customer needs and behaviours in a digital environment
・Some financial services experience required, although experience from other sectors such as general retail also valuable
・Good project management, reporting, analytical skills
・An energetic and high impact individual who is comfortable operating at pace in a collegiate but demanding and results-oriented environment
・Strong influencing, negotiation and communication skills, both written and verbal to an executive level
・A team player, who will be able to work within the overall culture and fit with its entrepreneurial but collaborative style
・Knowledge of financial services industry
・A willingness to travel and work overseas