【APPLE】Fraud Prevention Team Manager – Retail Customer Care
仕事内容
Description
- Responsible for leading a team of Fraud Prevention Specialists who focus on reviewing and analyzing transactions to detect fraudulent activity.
- Support and motivate your team through various activities such as team meetings, 1-1s, coaching etc
- Play a significant role in developing team members.
- Partner across functions in resolving issues, as well as contributing to projects that drive improvement.
- Review and analyze simple to complex transactions to detect fraudulent activity and to take appropriate next steps.
- Ensure excellence in daily operations.
- Resolve phone escalations relating to transactions that may have been identified for validation.
応募資格(必須経験など)
Key Qualifications
• Proven leadership ability with at least 2 years of experience, preferably in a fraud prevention or similar space.
• Strong analytical and problem solving skills, with a willingness to get into the details of the work performed by the team members.
• Ability to develop coaching plans that incorporates observations and key performance trends.
• Excellent communication skills coupled with genuine interests in motivating and partnering others.
• Track record of leading a strong team.
• Solution oriented leader who demonstrates creativity and curiosity.
• Able to adapt and flex schedule to work any shift within a 7-day work week.
• Fluent communication (written & spoken) in Japanese and English
Additional Requirements
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.