【ブルームバーグ】Enterprise Data - Technical Support Representative
仕事内容
We’ll trust you to:
• Work closely with technical and market data contacts at client firms to help resolve & prevent issues that may impact their businesses
• Handle escalations to internal Bloomberg groups such as Network Operations, Global Data, Data Feed teams, Implementation and Engineering
• Take ownership of questions and technical issues reported by clients and provide direct support using telephone, ticket systems & email, and, if necessary, in person when feasible
• Actively troubleshoot to recreate reported customer issues on internal, client simulated & test system environments OR by actually carrying out diagnostic work on the clients' own test/UAT systems
• Identify opportunities to implement and drive adoption of self-service solutions to meet client needs
• Identify team and personal workflow efficiencies through tooling and process improvement
• Maintain the health and availability of our systems through alerting, monitoring, capacity management, instrumenting, and reporting
• Partner with sales and account management to build and strengthen client relationships
応募資格(必須経験など)
ou’ll need to have:
• 2+ years experience in a customer facing position involving the support of a technical product.
• An understanding of cloud architecture (AWS, Azure, GCP)
• An analytical and problem solving mindset
• A passion for customer service
• Strong multitasking skills and the ability to maintain a professional demeanor when handling complex and time sensitive issues
• A basic understanding of market data and associated financial instruments
• Ability to derive requirements from stakeholders via email, meetings, and conference calls
• Fluency in Japanese and English
We’d love to see:
• Fluency in Korean
• UNIX skills with ability to investigate technical issues or willingness to learn
• Experience working with a scripting language or programming language (i.e Shell, Perl, Python, .NET, Java or C++)
• A basic conceptual understanding of Web Services and REST API's
• Experience with database querying languages such as SQL, NoSQL or similar
• Exposure to architectural design in order to facilitate client adoption of Bloomberg's Enterprise Data products and services
• CFA or related financial services certifications