【Google】Partner Operations Manager, Google Cloud (English, Japanese)
仕事内容
About the job
As a Partner Operations Manager, you’ll be part of a team of Partner Managers that work directly with strategic alliances, technology partners, resellers, managed service providers and their customers to apply Google Cloud technology to deliver excellent customer care. In your region of operations, you will work closely with customer and partner facing teams to build excellent partner support experience across all partner types and their Google Cloud customers.
Your relationships and ability to identify and create technical and process integration points with partners and customers are crucial in helping grow our Google Cloud business and bringing our product portfolio into companies both big and small around the world. This will require you to work closely with Cloud Support teams and our partner teams in the region to onboard and develop partners to deliver fully-managed support services to Google Cloud customers. You will handle sensitive partner escalations by combining business acumen with effective technical assessment skills.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
• Develop the technical integration design and plans, then lead the effort to onboard new partners (e.g., strategic alliances, resellers, technology partners, managed service providers) who provide or resell Cloud Support to end customers.
• Forge relationships and collaborate across all Google Cloud customer-facing teams in the region to deliver a unified approach with partners and contribute strategically to the growth and direction of Google Cloud’s Partner business.
• Manage and monitor support quality provided by the partner to their customers.
• Review to evaluate and assess existing partner’s competencies along with trends in customer needs to surface improvement or new tech adoption opportunities to partners.
• Interact directly with stakeholders to resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success on Google Cloud Platform.
応募資格(必須経験など)
Minimum qualifications:
• Bachelor's degree in a technical field or equivalent practical experience.
• Experience in a partner or channel manager role, building partner ecosystems.
• Experience managing internal stakeholders and external partners, and experience in a customer support environment.
• Ability to speak and write in English and Japanese fluently.
Preferred qualifications:
• MBA or Master’s degree in a management, technical or engineering field with 7 years of customer-facing experience.
• Experience collaborating with channel partners, systems integrators and third-party developers to deliver high-impact solutions.
• Experience in application/workload migration to public cloud providers.
• Experience collaborating across business units internally and at large enterprises.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
• Excellent communication, presentation, problem solving and management skills, and experience translating business requirements into technological solutions.