【BNPパリバ証券】IT Service Delivery: System Operation Support Engineer
仕事内容
Position Purpose / 職務の目的
Under the supervision of the L2 Manager, Perform daily system operation and administration activities. Providing Technical support and maintenance of all systems infrastructure, hardware and software.
Follow IT procedures to provide daily technical services through front-line support for the use of all IT computing facilities (hardware and software), including shift work and on-call support.
Respond to requests for support from IT system end-users to resolve their technical problems, and ensure all request are logged and tracked in ITSM system.
Incident Management / Critical Situation (CritSit) Management
Patch Management / Release management / Health Checks
Collaboration and Escalation to 3rd party vendors and Global Team within BNP Group
Administer, monitor and maintain Linux & Windows servers, storages, File servers
Install, configure and deploy new servers, and perform hardening based on established guidelines and best practices.
Perform Incident and problem Root Cause Analysis and Reporting
Responsibilities / 職務の責任
Direct Responsibilities
Responsible for the all Server and system Operation
Resolve issues on a timely basis to meet SLA
Achieve the department's strategy Goal
Contributing Responsibilities
Provide assistance to team members with issues needing technical expertise.
Lead By example
Liaise with Business/sales teams
応募資格(必須経験など)
Business Knowledge / 求められるビジネス知識
A good understanding of the insurance Industry
Understanding of ROI
Technical Experience / Competencies / 求められる技術的経験・コンピテンシー
+5 years of relevant professional experience (IT operation/ Datacenter/ Incident Management)
Familiar with Internal/Global IT Audit process
Good knowledge of Linux and Windows server operation
Ability to analyses data and produce reports on issues and recommend resolutions
Possesses initiative, drive, and sound judgement
Flexibility and ability to reprioritize as the demand and needs of the business change
Familiar with Incident management Best practices and Framework. ITIL/CObit/MOF
Behavioral Competencies / 職務上で求められる姿勢やコンピテンシー
Strong interpersonal skills to liaise with all division within the Group
Maintain transparent communication
Strong communication skill and articulation in English and Japanese