【ブラックロック・ジャパン】Aladdin Client Services, Operations Specialist, Analyst
仕事内容
About this role
Your team
The Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide world-class customer service to our rapidly growing, global client base. We are a diverse team and we bring our unique skills and experiences to the table, but we all share a serious passion for solving tough problems and keeping our clients happy.
Are you a highly motivated professional interested in building a career in Fintech Industry? Do you want to be part of a team that shapes and improves our client’s investment processes? Can you deliver in a fast-paced environment and demonstrate resilience in the face of challenges? If this sounds like you, then join the Aladdin® business.
In this role, you will:
Solve client inquiries and help our users, who are industry practitioners at some of the world’s most respected investment institutions, run their businesses on Aladdin
Use technology to solve problems – we will teach you the skills you need to succeed, such as maneuvering relational databases and parsing product logs
Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product
Work on a global team, with a local presence – you will get to work with teams across the world, while still engaging with a vibrant local team
We have:
The feel of a start-up with the backing of the world’s largest asset manager
A dynamic environment with professional growth opportunities and a welcoming employee culture
Sophisticated investor clients ranging from Active/Passive Portfolio Managers, Risk managers, Performance analysts, Research analysts, who call on our expertise to achieve strategic objectives ranging from streamlining workflows to implementing creative and innovative solutions
An organization that prides itself on delivering a superior user experience
応募資格(必須経験など)
You have:
1-3 years in the financial or technology industry; client or vendor facing role would be preferred
Fluency in Japanese and English
Bachelor’s degree (or above) in business, finance, or a related field
Exceptional communication skills and strong interpersonal skills
Strong interests in client facing, and ability to work in a fast-paced environment with high self-assurance, positive attitude, and drive
Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes
Ability to work in a fast-paced environment with high self-assurance, positive attitude, and drive
Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an aptitude for learning these aspects of the job
You may have:
Experience with investment operations, such as trade settlements, corporate actions, reconciliation, accounting, and derivative operations
Experience with query languages and databases
Experience in a client facing domain would be an added advantage