【ブルームバーグ】Exchange Market Data Coordinator (Mandarin/Japanese Speaker) – Tokyo
仕事内容
What’s the role?
As an Exchange Market Data Coordinator, you will focus on providing exceptional customer service for Exchange real-time data enablement requests, Exchange invoicing and product changes while ensuring compliance. The role includes project handling real-time data implementation and account management. You will have the opportunity to be the vital link that our clients depend on. You will also interact with clients in a range of sectors, including the finance and legal industries. You will be working directly with Exchanges across all regions to secure Exchange Agreements and approvals. You will be responsible for mitigating risk through adhering to all internal and external workflows and processes and the management of our client database.
We'll trust you to:
Be responsible for onboarding clients onto various Exchange products and driving relevant exchange agreements, directly liaise with Exchanges to obtain required approvals.
Serve as the point of contact for all real-time exchanges and address large amounts of incoming customer inquiries (ie, calls, chats, etc.)
Work with the Accounting Department to resolve Exchange invoicing issues
Provide dedicated support and relationship management for major firms/internal sales teams
Identify and mitigate risks by proactively seeking solutions to resolve the issue, while remaining compliant
Identify opportunities to improve department processes, policies and customer experiences
Partner with internal business groups to ensure requirements normalize Exchange data to align with systems standards
Analyze current and future data pricing, reporting obligations, enablement logic and systematic limitations required for product implementation
Plan and organize resources to ensure prompt execution of projects. This includes setting strategy and planning, achievement tracking, ensuring all deadlines are met, and providing project status updates to stakeholders
Identify all areas of risk associated to product implementation
Develop a strong understanding of Bloomberg’s and Exchanges’ products
Liaise with Engineering Teams to articulate system enhancements, test new functionalities, improve workflow inefficiencies, and rectify glitches.
Mitigate risk for Bloomberg and our Customers by providing stewardship on Exchanges related processes and implementing policy guidelines
Lead projects – track project achievements and report back to all stakeholders (projects may vary from internal system enhancement testing to new Exchange Product implementation/policy change)
応募資格(必須経験など)
You'll need to have:
Business proficiency in written and spoken English, Japanese and Chinese (Mandarin) to support clients in the Japan & China markets
Minimum 2 years of experience in customer service roles (interacting with both internal and external clients - customer support or account management roles), preferably in the Finance, Professional Services industry
Experience in data management, processing, maintenance etc.
Shown ability to adapt quickly to workflow/process changes, learn quickly and be technically savvy
Ability to multi-task and meet tight deadlines with attention to detail and quality
A results oriented approach: have the drive and energy to achieve excellent results
Ability to display confidence, emotional intelligence, and decisiveness throughout your daily responsibilities
Be self-motivated with the ability to work independently as well as part of a team
Attention to detail with strong analytical skill
Strong interest in learning various systems in a fast-paced environment (Bloomberg Terminal, Microsoft Suite, SAP, Kofax)
Demonstrated continuous career growth within an organization
We’d love to see:
Experience using the Bloomberg Professional Service (the Terminal)
Ability to understand IT business systems (e.g. SAP, Kofax)
Knowledge of or an interest in financial markets
A passion for customer service
Keen eye for workflow efficiency opportunities