【モルガン・スタンレー】Client Relationship Management, VP, Investment Management
仕事内容
DESCRIPTION
About the Firm
Morgan Stanley (NYSE: MS) is a leading global financial services firm providing investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
About the Division
Morgan Stanley Investment Management (MSIM), together with its investment advisory affiliates, has over $1.3 trillion in assets under management or supervision. With over 40 years of global investment experience, MSIM strives to provide outstanding long-term investment performance, service and a comprehensive suite of investment management solutions to a diverse client base, which includes governments, institutions, corporations and individuals worldwide. MSIM offers its clients the personalized attention and service of a boutique, the intelligence and creativity of some of the brightest professionals in the industry and the global resources of Morgan Stanley. We show unwavering commitment to investment excellence, diversity of perspective, and differentiated values. We have distinctive and highly complementary strengths in investment management and distribution.
About the Role
The Client Relationship Management (CRM) team is positioned within the distribution (sales and marketing) division and has a global presence with individuals based in New York, Boston, London, Dublin, Zurich, Singapore, Beijing, Melbourne and Mumbai. The CRM function is central to MSIM’s client service model and acts as a conduit between our clients and MSIM’s functional teams. We partner closely with colleagues in the investment and sales teams to ensure the delivery of seamless, high-quality service to our clients and provide governance and oversight for the implementation of all client requirements and related controls, including the onboarding of new accounts. This role is within the Asia arm of the International CRM team and will be based in Tokyo to specifically service MSIM’s Japanese client base.
Key Responsibilities
The role will have a primary focus on the coordination and facilitation of onboarding new client accounts as well as the provision of broader support to the Japanese client base, working in close conjunction with Sales. The successful candidate will need to manage the requirements of these client relationships and work with colleagues across multiple functions to meet client requirements in a timely and efficient manner. The individual will need to collaborate with colleagues within Sales and the Investment Team to ensure that all stakeholders are kept informed on the status of client matters. The individual will also be responsible for ensuring that administrative matters are adhered to with stringent control and diligence
Key areas of responsibility include:
§ Ownership of Japanese client onboarding and amendment activities for both onshore and offshore contracts. This will require significant levels of both local and global, cross functional interaction to complete contractual, commercial, procedural, and regulatory tasks.
§ Maintenance of client onboarding and IMA amendment systems to ensure the timely and accurate completion of tasks and a clean audit trail.
§ Delivery of contractual and other documentation to clients and facilitation of responses where required.
§ Coordination and gathering of AML/KYC requirements to meet regulatory obligations for both new business and ongoing ‘refreshes’, including client outreach and liaison with GFC* and CORS**.
§ Facilitation of the Firms’ regulatory adherence for client related activities (in addition to AML/KYC).
§ Working in partnership with Sales to support clients with their day to day needs throughout the lifecycle of the relationship.
§ Supporting the resolution of client questions, queries, issues and concerns ensuring effective cross-functional coordination, enabling execution and problem resolution.
§ System, task and documentation management, working in conjunction with the CRM teams’ control and governance group
§ Sourcing, validation and presentation of client and account data
§ Provision of support and facilitation of backup for use within audits
§ Facilitation of client outreach exercises, for example in the case of regulatory or business notifications (e.g. fund manager relocations)
§ Support for project initiatives, including scoping, development of internal/external materials and maintenance of project trackers.
応募資格(必須経験など)
QUALIFICATIONS
Qualifications, Skills & Requirements
Knowledge Required:
§ Strong understanding of the asset management industry including knowledge of the Japanese market and related account structures
§ Experience with client onboarding activities and SMA / intermediary client relationships
§ Good understanding of equity, fixed income and alternative investment products
§ Clear understanding of the local regulatory environment and ability to apply this to individual client situations and relationships
§ Knowledge of the role of broader investment management functions including, but not limited to, Operations, Risk, Legal, Compliance and Surveillance
Skills Required:
§ Excellent Japanese and English verbal and written communication skills, with a proven ability to interact with clients and stakeholders at all levels and across different time zones/regions/cultures
§ Excellent attention to detail and organisational skills
§ Ability to negotiate, influence and mediate in complex and challenging situations and an aptitude for managing commercially sensitive situations
§ Sound judgment and appreciation of risk
§ Self-motivated and effective working independently or as part of a team
§ Ability to multi-task and operate effectively and efficiently under pressure
§ Ability to balance client and Firm needs and achieve desired outcomes
§ Strong ability to interact with clients and individuals within the business at all levels and across different time zones/regions/cultures
Experience:
§ Minimum of 3-5 years experience within an Investment Management Firm is required
- Global Financial Crimes
** Client Onboarding and Regulatory Services