【モルガン・スタンレー】Workplace Support Services, IT Service Manager, Associate, Technology
仕事内容
DESCRIPTION
About the Firm
Morgan Stanley is a leading global financial services Firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 747 offices in 42 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
About the Division
Morgan Stanley seeks individuals from different backgrounds and experiences as we strongly believe diversity is an opportunity for leading with exceptional ideas. Across all roles, we seek candidates who value honesty, character and diversity to foster an inclusive work environment where all employees feel a sense of belonging and can partner with colleagues to deliver the best of the Firm to our clients. Professional development is supported through open and honest 360 feedback, career conversations, training opportunities, and mentoring / coaching.
About the Role
The Back Office IT Service Manager (SM) is responsible to maintain stability, service and ensuring the availability of technology systems for the user environment. This includes businesses from Administration, Operations, Finance, Legal & Compliance, Risk Management, Internal Audit, Human Resources, and Technology. Operationally, the SM will need to provide support, manage projects, procurement, training and communication pertaining to the users' technology environment. Given the breadth of support of business areas, the SM is required to be able to multi-task across business units.
The SM will manage a team that includes FTEs (full-time employees) and consultants. The SM will oversee FTE hiring, training and mentoring, and working with the Service Delivery Manager of the service provider vendor to maintain the service quality and performance of the consultant group.
As a member of Workplace Support Services team, you will need to work across all functions within Morgan Stanley on various projects and initiatives, representing your business units' interests, and conversely acting as an IT liaison back to the business.
Key Responsibilities
Service Management
§ Act as a liaison between the Business Unit and other IT teams / vendors
§ Project management and execution of specific projects
§ Proactively look for innovative and creative ideas
§ Work closely with global counterparts on projects & initiatives
§ Update support documentation
People Management
§ Foster a spirit of teamwork and unity among department members
§ Provide oversight and direction to the employees in accordance with the organization's policies and procedures
§ Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
§ Empower employees to take responsibility for their jobs and goals
§ Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication
Incident Management
§ Outage / Event management - Understanding the BU impact and communicating with corresponding parties
§ Perform impact analysis for business and IT events
§ Engagement with other technology silos for escalation of unresolved problems
§ Problem Management
§ Maintain a stable desktop environment
§ Perform root cause analysis for recurring issues and implement remediation/solution
§ Utilize tools and programs to identify issues
応募資格(必須経験など)
QUALIFICATIONS
Qualifications, Skills & Requirements
§ Strong people management and interpersonal skills
§ Business level verbal and written communication skills (both English and Japanese)
§ Proven track record in managing support operations
§ Strong client relationship management
§ Strong leadership to motivate staff, influence change and drive technology solutions
§ Strong analytical and problem-solving skills
§ Able to work independently, self-motivated but a strong team player
§ Strong sense of commitment and ownership
§ Project management
§ Multitask and ability to prioritize tasks
§ Able to operate effectively in stressful environments
§ Strong knowledge of the Windows OS, computer hardware, and the technologies that surround them