【モルガン・スタンレー】Workplace Support Services, IT Support Specialist, Associate, Technology
仕事内容
About the Firm
Morgan Stanley is a leading global financial services Firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 747 offices in 42 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
About the Division
Morgan Stanley seeks individuals from different backgrounds and experiences as we strongly believe diversity is an opportunity for leading with exceptional ideas. Across all roles, we seek candidates who value honesty, character and diversity to foster an inclusive work environment where all employees feel a sense of belonging and can partner with colleagues to deliver the best of the Firm to our clients. Professional development is supported through open and honest 360 feedback, career conversations, training opportunities, and mentoring / coaching.
About the Role
The Back Office IT Support Specialist is responsible for providing level 2 support services for Administration, Operations, Finance, Legal & Compliance, Risk Management, Internal Audit, Human Resources, and Technology business units in Japan. This role mainly entails project work and consultation with some technical troubleshooting / management escalation.
As a member of Workplace Support Services, Service Management Team, you will need to work with other IT departments within Morgan Stanley on various projects and initiatives, representing your business units’ interests, and conversely acting as an IT liaison back to the business.
Key Responsibilities
Service Management
l Act as a liaison between the Business Unit and other IT teams / vendors
l Project management and execution of specific projects
l Proactively look for innovative and creative ideas
l Work closely with global counterparts on projects & initiatives
l Update support documentation
Problem Management
l Maintain a stable desktop environment
l Perform root cause analysis for recurring issues and implement remediation/solution
Incident Management
l Outage / Event management - Understanding the BU impact and communicating with corresponding parties
l Perform impact analysis for business and IT events
l Engagement with other technology silos for escalation of unresolved problems
Risk & Regulatory
l Act as an emergency contact point in case of emergency situations
l Assist with risk/audit/inspection related work
応募資格(必須経験など)
Qualifications, Skills & Requirements
l Strong people management and interpersonal skills
l Business level verbal and written communication skills (both English and Japanese)
l Proven track record in managing support operations
l Strong client relationship management
l Strong leadership to motivate staff, influence change and drive technology solutions
l Strong analytical and problem-solving skills
l Able to work independently, self-motivated but a strong team player
l Strong sense of commitment and ownership
l Project management
l Multitask and ability to prioritize tasks
l Able to operate effectively in stressful environments
l Strong knowledge of the Windows OS, computer hardware, and the technologies that surround them
l Competency in Python and Powershell a plus
l A passion for solving complicated problems and strong sense of ownership