【ブルームバーグ】HR Global People Services Specialist, Tokyo
仕事内容
What’s the role?
Your colleagues all know you as the problem-solver: the person they go to when they need advice. You work well under pressure, and you thrive in a team environment. You’re accountable and relied upon for mitigating difficult situations, often leading by example. Discretion is something which comes naturally to you, and you're able to find that perfect balance between professional and personable. You love dealing with people, and you're that person who knows what customer service really means.
You’ll be located in Tokyo and in charge of managing frontline HR processes as they pertain to employees across the APAC region. You will provide consultation on topics that cover a full range of HR-related programs and be the first point of contact for employees reaching out to HR – managing inquiries ranging from benefits administration and tuition reimbursement policies to questions from managers about time off and general HR policies.
You will be required to act with discretion when handling sensitive information and be expected to balance inquiries coming in through our ticketing system, phone lines and providing in person consultation for our more complex, high-touch processes. You will be counted on to provide support to employees navigating the many events related to the employee lifecycle while maintaining an excellent level of customer support and collaborating with your HR colleagues in the centers of excellence. Additionally, you will be responsible for identifying trends in employee inquiries and working with our operations team to document changes and provide suggestions for process improvement. You’ll have the opportunity to build a network across the various HR teams and across the GPS team globally.
応募資格(必須経験など)
We’ll trust you to:
Understand and execute on Bloomberg’s end-to-end HR business processes
Process transactions in our HR System (Workday) and maintain data quality
Address the HR needs of employees and managers, balancing excellent customer service with adherence to processes and controls
Develop in depth knowledge of our benefits policies/plans across different countries
Draft binding employee documents whilst maintain excellent attention to detail
Work collaboratively to improve efficiency and consistently execute all HR business processes
Strengthen existing partnerships and build new ones with stakeholders within HR and other departments
Deal with a high volume of requests while maintaining excellent quality and timeliness
Perform ongoing analysis of internal processes and systems
Recommend and implement procedural and policy amendments whenever relevant
You’ll need to have:
Minimum 5 years of recent HR Shared Services experience (eg employee data management, HR ticket servicing, etc) or HR Generalist experience, ideally within an international financial, technology or professional services organisation
Experience and solid understanding of employment practices in Japan
Excellent communication skills (verbal and written) in English and Japanese
Working experience as an administrator/key user with a HRIS system (eg Workday, SuccessFactor, etc.)
Highly professional manner, with the ability to interact with employees of all levels of experience and seniority, across the organisation
Experience working in a dynamic fast-paced environment with the ability to manage and prioritise multiple work streams simultaneously
Ability to work independently, under pressure with tight and frequent deadlines
Ability to navigate the "grey" areas by applying judgement and thinking creatively when responding to customer needs
Ability to handle confidential information professionally and appropriately
Proven ability to provide first-class customer service
Willingness to embrace new HR technologies and changing processes
Exceptional attention to detail
Bachelor's Degree or equivalent experience
Demonstrated continuous career growth within an organisation
We’d love to see:
Project management experience
Experience using Workday, Peoplesoft