【JPモルガン・アセット・マネジメント】Solution Center Lead - Payments - Vice President - Japan
仕事内容
JOB DESCRIPTION
The Payments Solution Center lead will manage a team of specialists across Tokyo and Singapore who deal with the day-to-day client inquiries by phone and by email.
Multi-site leader focused attracting and developing organizational talent, enhancing performance management, and establishing team-based, high performing culture
Single accountability for KPIs of the team which are primarily client experience focus.
Fully accountable for managing group/departmental risk. Monitor operations and personnel to assure compliance with all regulatory, and internal policies and procedures and determined by the Compliance and Risk teams.
Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
Adhere to risk and control guidelines to ensure business processes and staff is compliant to global policies and procedures.
Ensure Policy & Procedures are up to date and business guidelines are adhered to and are audit ready.
Ad-hoc initiatives to improve quality of work, create efficiency and/or improve client experience.
応募資格(必須経験など)
Required qualifications, capabilities, and skills
Excellent interpersonal and communication skills; strong verbal and written to staff within the organization and clients
Excellent process and analytical skills; ability to work in a complex environment and the ability to think strategically and tactically
Strong influencing and negotiation skills with ability to effectively solve problems.
Demonstrated ability to work collaboratively and develop strong partnerships
Willing to challenge the status quo to promote better outcomes for our clients
Minimum 8-10 years of Banking experience and/or Transaction Banking with emphasis on people, service, performance management, and operations in a management role
Manage 5-10 team members and provide regular coaching sessions and feedback
Preferred qualifications, capabilities, and skill
Mentor the frontline employees
Contribute in or Lead Global Projects which will have an enquiry reduction/risk mitigation impact for the business.
Executive Presence and strong Japanese and English language and presentation skills
Familiarity with automation tools e.g. Robotics , Alteryx