【ブルームバーグ】Enterprise Technology Services - Application Support Specialist - Tokyo
仕事内容
What’s the role?
As a member of the Enterprise Technology Services group, you play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows. Working as part of a global team of financial technology support specialists, you will be responsible for servicing the production needs of our customers. You’ll be strategically focused on the overall customer experience as well as developing a strong relationship with them, from handling production support issues through to proactive engagements with existing clients.
As you will be part of a client facing team in Asia, you will be supporting a variety of technologies and data specifications between Bloomberg and external systems including SWIFT, FIX, XML, MQ, and APIs. You will work closely with our engineers, solutions architects, and product development in uncovering opportunities, managing production releases, and positioning enhancements.
We’ll trust you to:
Analyze and troubleshoot issues for our global client’s production environments. Examine their root cause and offer a solution in a timely manner, working directly with customers and internal stakeholders across functions
Prevent production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes
Partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base
Ensure a smooth life-cycle experience, when clients move from project implementation to production support
Who You Are:
You come to work with a purpose, passionate about offering excellent service and empowered by a collaborative spirit. Someone that is naturally curious, a strong problem solver who doesn't shy away from taking on new challenges and thrive on change. You love being a great teammate and someone clients can count on every day. We encourage you to challenge the status quo and support your colleagues to innovate, learn, and deliver the best service possible.
応募資格(必須経験など)
You’ll need to have:
Minimum 1-3 years working experience in a technical support role within the financial service industry, with a good understanding of incident management and change management processes
A computer science, computer engineering or equivalent background with recent experience working in the financial markets
Fluency in Japanese and English for the seamless facilitation of intricate technical exchanges with stakeholders
Proficiency in diagnosing and resolving connectivity issues across diverse network types, such as LANs, WANs, and TCP/IP
Demonstrated experience using one or more of the following financial data transfer / messaging protocol: FIX, MQ, SFTP, Web APIs
Demonstrated ability in multi-tasking, time management and prioritising in a fast-paced environment
We’d love to see:
Experience with client relationship management
Exposure to Broker/Dealers, Exchanges, Hedge Funds, or Regulatory Reporting requirements
Experience applying Data Transformation to workflows using any ETL tools (e.g. Informatica / Mulesoft / TIBCO / Dell Boomi) or through transformation languages (e.g. XML XSLT / Perl)
Experience with SQL or transactional databases